We propose a theory of innovation in services based upon the development of new markets that exploit the powers of ICT to coordinate service production and delivery. As digital communications and computational infrastructure have developed over the past few decades, the scale and scope of the service sector has also evolved such that it is now, we believe, in the midst of a productivity revolution driven by the ICT enabled decomposition of services to their elemental parts and the subsequent gains through specialization and reintegration of these elements. This works to advance existing services and create new services, and so to drive the growth of economic activity. In this paper, we propose a theory of this evolutionary process.

PAGES
147 – 159
DOI
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Issues
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Agnes Horvath, Magic and the Will to Science: A Political Anthropology of Liminal Technicality
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Gibson Burrell, Ronald Hartz, David Harvie, Geoff Lightfoot, Simon Lilley and Friends, Shaping for Mediocrity: The Cancellation of Critical Thinking at our Universities
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Bas de Boer, How Scientific Instruments Speak: Postphenomenology and Technological Mediations in Neuroscientific Practice
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Bjørn Lomborg, False Alarm
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How does innovation arise in the bicycle sector? The users’ role and their betrayal in the case of the ‘gravel bike’
Toward an Evolutionary Theory of Innovation and Growth in the Service Economy
Original Articles